You Should Never Compromise on

QUALITY

Basic principles for

Fitness centers quality standards

#1 CLARITY

Fitness center strategy documents shall be in line with international priorities and values. Understanding the needs and expectations of interested parties and customer focus.

#2 HUMAN CAPACITY

Fitness centers shall define and prove qualifications of personnel, defined responsibilities and authorities what personnel must do and what they are empowered to do.

#3 SAFETY

Fitness center shall promote health-enhancing physical activity and follow operational matters related to safety.

#4 OPERATION

Operations shall be in line with EN 17229:2019 European standard for Fitness centers. You shall follow requirements for centre amenities and operation.

#5 COMMUNICATION

Fitness center shall provide information how to safely use its facility and services and provide means of communication to the user.

#6 IMPROVEMENT

Fitness centers shall determine and select opportunities for improvement targeted at customer requirements and
customer satisfaction.

How does

Quality evaluation works?

#1 STEP

SELF EVALUATION

Top management of fitness center should take honest analysis of clarity, capacity, operations and other requirements for Fitness index™ quality standards. We have created self assessment questionnaire for fitness centers to check what areas of service are in line with the standards, what needs improvement and what is not compatible or non existing.

 

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#2 STEP

CREATING "THE PLAN" FOR COMPLIANCE WITH QUALITY STANDARDS

After deep analysis of initial stage of fitness center service in relation to the standards we should be able to see what needs to be improved and create "The Plan" for improvement.

The plan should consist of who should do what by when in order to complete all requested requirements. Those actions should be manageable in decent time and effort.

#3 STEP

ACTIVITIES FOR IMPROVEMENT

Top management and/or person responsible for quality implementation should take care of actions and responsibilities in organisation for execute "The Plan" for improvement and fulfill requirements of Fitness index™ quality standards.

Internal audits should be performed afterwards. This process is specifically designed to evaluate the intent, implementation, and effectiveness of the quality implementation.

#4 STEP

EXTERNAL AUDIT

Since fitness center has finished quality implementation, external auditors will perform quality control and certification process. Basis operations in fitness centers should be documented and ready for external audit. Here we will send auditors with check list to finish the process of certification.

 

 

 

#FINAL STEP

YOUR QUALITY MARK FOR RECOGNITION

Fitness index™ star represents quality. It is something that we all seek when we searching gods or service.

When you see Fitness index™ star you will know that there is a service with highest level of service in fitness dedicated to customers and theirs higher level of health.

Five spikes represents five components of health fitness: health status, body composition, functionality of locomotor system, muscle and cardio fitness. Their are the focus in developing " True level of fitness."

ABOUT

Fitness index™ project is offering a well-rounded solution for improving and extending the offer of high quality skills and competences. Through development of 4 complementary cross-sectoral outputs the Project will create new and innovative educational programmes in line with the needs of the labour market as well as wider socio-economic needs.

BASIC INFO

PHONE     00385 01 6521 265

ADDRESS     AVENIJA DUBROVNIK 15, ZAGREB, CROATIA

EMAIL     [email protected]

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